GENERAL INFORMATION
TERMS & CONDITIONS

Dolphin Hellas SA
16, Syngrou Avenue
11742 Athens, Greece
Tel: +30-2109227772
Fax: +30-2109232101
info@dolphin-hellas.gr
ticketing@dolphin-hellas.gr
www.Dolphin-Hellas.Gr
About this booking engine:
  1. Our online ticket reservation system does not accept bookings on sailings departing in less than 5 days from today. If you need to travel earlier, please contact us at ticketing@dolphin-hellas.gr for offline reservations.
  2. When enquiring about a certain route, you will be selecting ports, not towns or the destination itself, and although in many occasions these coincide, usually the ports have a different name than the city they serve or the island they are on. In Athens, for example, the port is called Piraeus. There is also service from three other ports, Rafina, Lavrion and Agios Konstantinos (more information can be found in the introductory page on ticketing).
  3. Some islands are listed with their Greek names. The most prominent example is Santorini, which in the system is listed as Thira.
  4. It is not possible to make "Round Trip" or "Multi Leg" bookings on different ferry companies; "Round Trip" and "Multi Leg" bookings are possible only on schedules of the same ferry company all the way. If you wish to book 2 or more legs on different ferry companies then please use the "One Way" option.
  5. Online purchased tickets
    1. can be collected free of charge from our office in Athens during our office hours
    2. can be sent to the desired mailing address (by courier service, at an extra cost)
    3. can be collected at the port prior to ship's departure ("PTA" system - not offered by all ferry companies). You will be provided with a reservation code, with which you will be able to collect your paper ticket at the ferry company's ticket booth at the port of departure the latest 30' prior the ship's departure.

    In any case, the system will automatically provide only the applicable options

  6. No payment takes place on/by the booking engine but only through it: the whole payment procedure (credit card data entry, safety checks, charge) is taking place on the secure servers (3D secure) of Winbank (Piraeus Bank); the booking engine sends the bank page only the amount to be charged and the customer's ID and gets back only the result of the transaction. Upon pressing the "Book now" button (after step 5), you will be temporarily transferred outside our booking engine to this secure page. Please make sure you read carefully the terms of the bank. Upon completion of the online payment, you will be transferred back to our booking engine and get your purchase confirmation.

 

About Personal Data & Privacy:
Apart from the information that the system requires for the booking and issuance of ferry tickets and which will be printed on your ticket as required by the Greek law and EU Directive 98/41, we will also need the following information:
  1. Full name for identification purposes upon collection of paper tickets (PTA)
  2. Mailing address to which paper tickets should be sent (should this option be chosen)
  3. Email address & cell/mobile phone number in order to communicate to you urgent or other information concerning your tickets reservation (e.g. change in schedules, big delays, change of vessel, or strikes)
  4. Details of any disability

Dolphin Hellas undertakes to deal with all Client information of a personal nature on a confidential basis, but please take into account that the Supplier may require information to be supplied.

 

Liability:
  1. Dolphin Hellas is a licensed Travel Agent, the holder of License No: 0206E61000110700, issued by the Greek Government. We act either as the Client's disclosed Agent or as the disclosed Agent of the Shipping Company (the Supplier) and in no circumstance shall be a principal to any contract entered into between the Client and any Supplier. The Client hereby warrants on its own behalf and that of all persons for whom it acts or purports to act, that Dolphin Hellas shall not be liable for any breach of contract or any tortuous liability on the part of such Supplier. Consequently, Dolphin Hellas is not liable for
    1. Delays in sailing, deviation or modification of the scheduled route. We will do our best to notify you in a timely manner but often changes happen the last minute.
    2. Death, injury and/or loss of or damage to luggage
    3. Loss of or damage to cash, jewellery, computers or any other valuables
  2. The timetables, prices and availability status information presented are entered into the system directly by the ferry companies without our intervention and, therefore, Dolphin Hellas has no responsibility for their accuracy and validity.
  3. The terms & conditions of carriage are those of the Supplier, and the Client, by purchasing the ticket, expressly accepts these terms.
  4. The booking engine is proprietary of ForthCrs and has been partially adjusted to Dolphin Hellas ticketing procedures.
  5. The payment procedure (credit card data entry, safety checks, charge) takes place on the secure servers (3D secure) of Winbank (Piraeus Bank) which means that the terms of the bank apply during this part of the procedure.
  6. The Conditions are subject to the laws of Greece, disregarding any conflict of law provisions of the laws of Greece, and the Courts at Athens, Greece shall have exclusive jurisdiction to determine any dispute which cannot be settled between the parties.

 

Terms & Conditions of Carriage:
Each carrier has its own Terms & Conditions of Carriage. The following is a summary of the clauses that the vast majority adopts. Nonetheless, these are NOT endorsed by all companies and are NOT the only ones. We strongly recommend you read the Terms of each carrier, as they are presented on their own official websites.

 

Ferry Companies You Can Book Through This Engine:
Hellenic SeawaysSeaJetsMinoan LinesBlue Star FerriesAnek LinesAegean Speed LinesSuperfast FerriesNel LinesZante FerriesFast FerriesGolden Star FerriesAegean Flying Dolphins.png